**Refund Policy:** CHARLIZE
We strive to ensure your satisfaction with every purchase from our store. If you are not entirely pleased with your product, we offer a straightforward refund policy to make your experience worry-free.
**Conditions for Refund:**
1. **Timeframe:** You may request a refund within 30 days of the purchase date.
2. **Product Condition:** The product must be unused, in its original packaging, and in the same condition as received.
3. **Proof of Purchase:** A valid proof of purchase, such as the order confirmation or receipt, is required for all refund requests.
**Refund Process:**
1. **Contact Us:** Reach out to our customer support team at [email protected] with your order number and details about the issue.
2. **Approval:** Answer the following question in the email:
*Did you receive the item
*Reason for refund requests (Damaged, Not delivered and more...)
*Refund Amount(Must be less than the amount you pay )
3. **Inspection:** Upon receiving the email, we will inspect it to verify its eligibility for a refund.
4. **Refund Issued:** If the return is approved, a refund will be processed to your original method of payment within 3-4 business.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
**Cancellation Policy:**
Orders can be canceled within 24 hours of purchase. Once the order has been processed and shipped, it is no longer eligible for cancellation.
By making a purchase on our website, you agree to comply with and be bound by the terms of our refund policy.
If you have any further questions or concerns, please contact our customer support team.